Increase Occupants' Satisfaction with Smart Feedback Screens

In a building, it’s often the little details that shape the occupant experience: a clean restroom, a pleasant smell, soap that’s always available, and an overall sense of order and accountability.

On the other hand, when a common area is neglected, it reflects poorly on the entire building and sometimes even the Property Manager's reputation may suffer.

But how can you quickly know when there’s a problem if there is no means of reporting it? And more importantly: how can you know what the issue is?

An angry man icon is a sure sign. But it's far from a solution.

That’s exactly where smart feedback display screens like Service+ come in redefining the relationship between occupants, cleaning teams, and property managers.

The Limits of Traditional Methods

The Cleaning Log Sheet

In many buildings, the only proof of a recent cleaning is a sheet of paper on which the cleaner writes his name and the time of his last visit. It offers a bit of reassurance temporarily.

But this bland piece of paper, often hidden behind the door, doesn't allows for no interaction. If an occupant notices a lack of toilet paper or a persistent odor, there’s no quick way to report it. The information is lost, and the issue may persist until the next cleaning round.

Smiley Terminals: A Verdict Without Context

Increasingly found at restroom exits, these kiosks feature a row of buttons with faces ranging from very happy to very angry.

They’re simple and fast but also very limited. Why the red face? Was it a dirty floor? Water leak? No toilet paper? A clogged sink? We’ll never know.

Without context, cleaning teams waste time trying to guess the issue or worse, they do nothing due to lack of useful and meaningful information.

Restricted Access to Request Systems in Office Towers

In large office buildings, request systems are often reserved for property managers or a few department heads. Regular employees have no channel for reporting minor issues or placing a service request other than by e-mail.

The result? Unofficial complaints, growing frustration, poor monitoring and no concrete paths to help improve service.

With Service+ Screens, the experience is completely transformed.

This wireless connected screen is installed directly in shared spaces (restrooms, locker rooms, break areas) and allows anyone to report an issue in just seconds, no app or login required.

How it works:

• Intuitive interface with a contactless e-ink screen

• Quick issue selection: no paper, bad smell, water leak, cleaning needed, etc.

• Optional free-text comment

• Instant transmission to the manager or cleaning team (via SMS, email, or directly to the platform)

  
  

The occupant feels heard.The team receives clear, traceable, and actionable information.

Concrete Data for Smarter Management

Each report generated by Service+ is:

• Timestamped and linked to a specific zone

• Categorized by type of issue

• Archived for tracking and audits

• Integrated into the HBscan platform (if activated) to enrich quality reports

  
  

The result: No more blind cleaning. Interventions happen where they’re needed, when they’re needed.

Immediate Results on the Ground

Property managers who’ve implemented Service+ report:

• A rapid drop in formal complaints (up to -40% within a month)

• Better scheduling of interventions during peak hours

• An increased sense of connection between management and occupants

• Tangible proof of commitment to quality and hygiene

  
  

And most importantly: Cleaning staff save time and can focus their efforts where it really matters.

“Before, we knew a tenant was unhappy. Now, we know why—and how we can fix it.”– Property Manager, Downtown Commercial Building

Toward Proactive Hygiene Management

Service+ isn’t just a screen, it’s a management tool. By analyzing the collected data, you can:

• Identify recurring problem areas

• Adjust cleaning frequency based on actual usage

• Strengthen internal quality audits

• Support ESG or BOMA certifications

  
  

From Comments to Action

Traditional tools tell us if there’s a problem. Smart screens tell us what, where, when, and how to respond.

By installing Service+ Screens, you're not just collecting data. You're creating a useful dialogue between your occupants and your teams.

👉 Want to offer a better experience for your occupants? Request a free demo of Service+ and discover how to turn silent complaints into concrete action.